Lindsay Thibeault

In the fast-paced world of SaaS, customer education is more important than ever. It's essential to ensure that your customers know how to use your software in order to maintain a competitive edge.At SaaS Academy Advisors, we believe in designing educational programs that have a mission to fundamentally transform aspects …

Are you looking for ways to make your customer education content more effective and engaging? Mapping your customer education content formats will help to make better content, and it's also a great way to streamline your process because it allows you to:organize and plan your contentdetermine which formats work best …

As a SaaS customer education team, you’re constantly creating new training…and thus, constantly updating training. Whether you’re starting out with building your first course or you have a full library of customer education content, you’re likely frequently asking yourself:How much of this content is consistent? Is it up-to-date? What topics …

According to a Forrester report commissioned by Intellum 90% of companies have seen a positive return on their customer education investments.